Each and every piece I create is a small part of me, like children… I take all the pride and care possible in packaging and sending them out, doing everything I can to avoid any damages or loss, and making sure you’re as happy with them as I am!
That being said, there’s always a chance something might go wrong and so I’ve prepared some guideline Q&As to help you out.
(If you still have a question, please send me a message via the form at the bottom and I’ll get back as soon as possible)
MY ORDER STILL HASN’T BEEN DISPATCHED – WHAT SHOULD I DO?
I work with a very small team – the advantage of this is that you get a great, personal service! The flipside is that current high demand means time pressures and possible delays – I try to minimise these as best I can, but you might get the odd delay…
CAN I RETURN THE ARTWORK I PURCHASED?
Obviously, I want you to be delighted with your artwork – you’re giving it a new home after all and you should (both) feel comfortable together!
I take great care and effort to ship them and pay a premium to do so – but if you receive your order and aren’t 100% happy with it, get in touch via the form below and we’ll try to work out something together.
Unfortunately, because of the (very) delicate nature of my prints, I cannot offer returns on prints – so please make sure you’re 100% sure before purchase!
What DO I DO IF THE POST OFFICE IS TAKING A WHILE TO GET MY ORDER TO ME?
COVID-19 is still making everyone’s life difficult and causing delays – a lot of the time this is out of my control, though I try to factor it into my lead times!
The best I can do to help is to pull up whatever information the post office is giving about it (using the same tracking info you get when you place the order) – but please be patient!
MY ARTWORK ARRIVED DAMAGED/WAS STOLEN…
Firstly, if this happens then believe me when I say this hurts me as much as it hurts you!
I put great care into packaging things up to protect them from damage, using only good quality packing materials and postal tubes. There are opening instructions – please follow them closely and make sure your hands are dried and completely clean (obvious, I know!) when opening and handling your order.
Damage: If your order has arrived and is damaged, please show us adequate evidence, details and any records of the damage – this helps us sort out a replacement as soon as possible, (assuming the damage was caused in transit and not after receipt!) Please note that it’s possible to flatten small creases and bends in the prints, in the unlikely event that there are any!
Loss or theft: If you’ve got a notification that your order has been “delivered” can’t find it anywhere, make sure to first check the address you gave when you placed the order (you’ll find it in your confirmation email). We cannot replace any print order free-of-charge if the shipping address is incorrect.
If you have reasons to think the order was stolen, please send us evidence of this so we can sort out a replacement during the next available print run.
The last thing to note is that myself and the team would appreciate your patience and empathy in dealing with these sorts of issues – more than anything I want all of us to be happy knowing that YOU’RE happy with your order!
That said, if you need to get in touch, please use the form below and one of our team will get back to you ASAP (definitely within 3 working days).
(The following form is only for collectors troubleshooting a delivery/order related issue. For anything else, please go through my general contact page and I’ll get back to you ASAP!